REVIEW SHERPA
Features overview
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Features
Overview
Dashboard
The central overview of your entire project. It presents all important key figures in real time. Gain valuable insights about your company and your locations: Don’t miss any current topics, remarkable developments and always have an eye on the performance of your locations as well as your response times!
Location details
What is the current rating of the location? Which topics are relevant or urgent? These information and a general overview of all Google reviews of the location can be fount on the location detail page. Use the information to improve your locations and thus enhance you company’s reputation.
Review Management
Inbox
Reviews are an important part of the customer communication channel, so they must be perceived! REVIEW SHERPA collects all reviews in one inbox where you can edit and answer them centrally. Never miss a review again and react just in time!
Whether you want to publish answers directly or screen them to categorize your review management – no problem with REVIEW SHERPA! Even the answering and editing of huge amounts of reviews is no problem with the co-working optimized setup of REVIEW SHERPA.
Archive
We integrated an archive for all edited and answered reviews. This makes it easy to find old reviews to orientate on. It is even possible to edit old answers or simply put the archived reviews back into the inbox for further editing.
Changed reviews
User on Google can only write one review per location. If they change their opinion, they have to extend, overwrite or delete their review. Usually the older versions of a review get deleted. Not with REVIEW SHERPA! In our review detail pages you are able to see all versions of the review so that you can track the way the customer changed his mind and react accordingly.
Monitoring
In our Monitoring section you see all relevant and critical topics that you can define in your project by yourself. So you can prioritize the topics you want to and avoid the risk to miss important reviews and details.
Magic Reply
Speed up the response time of your reviews with our ‘Magic Reply’ feature! Define individual answer templates that are randomly selected as needed, e. g. for short answers to positive reviews without text or generic topics. Give your customers the appreciation they deserve for their feedback and make your review management even more effective!
Teamwork
Role Management
REVIEW SHERPA provides a variety of roles with different access rights in order to organize teamwork and a strict working structure without potential distractions. Every user only receives the information and options he needs for his tasks.
Knowledge Management
Various documentation features are available for communication within teams. This feature allows the review manager to attach important information via notes to individual reviews and locations. The notes are accessible for all users and significantly reduce response times through making collaboration more efficient.
Coworking
One of the highlights of REVIEW SHERPA is the Coworking and high usability for community management teams. Our interactive interface enables every user to see within the views when other users are looking at, editing and answering reviews which avoids potential double answering and guarantees an efficient workflow!
Insights
Performance
Analyse the monthly performance of your locations and get the number of reviews, average ratings and other interesting KPIs. What are the present topics? Which locations get the most reviews? Is there any extraordinary development? Are there significant changes in the review topics? REVIEW SHERPA provides you all this information and many more!
Tagmanagement
Create individual tags to categorize and analyse all reviews of your customers. That allows you to get an overview of all relevant topics and react on bad or good trends. Every review gets a tag within a multiple level tagsystem. The most frequently used tags are also displayed in real time on the dashboard so that you are always aware of the currently important topics.
Review Reports
Reports
Are you interested in the review performance of your competitors? We provide individual evaluations of Google reviews of other companies within your industry! What is the rating of their locations? Are there different important topics? What are the differences to your own review management?
Whether you want monthly reports or an analysis of whole years, we create the reports you want and need to have a benchmark of the review management in your industry!
Security
2FS, Autologout on inactivity, Info on login of other users
We take data security serious at REVIEW SHERPA. That is why we implemented various mechanisms like a 2-factor- authentication, automated timeout logout during inactivity and notifications, if another user gets active on REVIEW SHERPA.
Community Management
We will manage your complete review management!
We will handle your complete review management!
… from the project setup over the maintenance of your Google My Business locations to the complete review management by our experienced community manager team! The easiest way to implement a professional review management in your company!